FAQ

Q: When will my order be shipped?
A: Our processing time for print‑on‑demand custom goods is 3 ‑7 business days, then standard shipping takes 7 ‑12 business days.

Q: What is your return policy?
A: Return requests need to be submitted within 30 days after parcel delivery. Our custom‑printed POD items do not support change‑of‑mind returns. We accept returns only for defective, damaged or wrong‑shipped items caused by us. Please do not send goods to our business registration address. We will share valid warehouse address after your return application gets approved.

Q: How long will I receive my refund?
A: Approved refunds will be sent back to your original payment method within 5 ‑10 business days after inspection. Banks may take additional time to process.

Q : Do you offer free shipping?
A : Standard shipping fee is $9.99 per order. Free standard shipping for orders over $59.

Contact: [email protected].